Our Commitment to Customer Satisfaction

At Disco Cowboy Hat Shop, we want you to feel confident about your purchase. If something isn’t right, we’re here to help and will do our best to make the return or refund process clear and fair.

Please read the policy below carefully before requesting a return or refund.

Eligibility for Returns

You may request a return if all of the following conditions are met:

  • The request is made within 14 days of receiving your order
  • The item is unused, unworn, and in its original condition
  • The item is returned with original packaging, tags, and accessories
  • Proof of purchase (order number or receipt) is provided

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Items that have been worn, damaged, or altered
  • Items returned without original packaging
  • Clearance or final sale items (if applicable)

Please review product descriptions carefully before purchasing.

How to Request a Return

To start a return, please follow these steps:

  • Contact our support team via the Contact Us page or email us at contact@discocowboyhatshop.com
  • Include your order number and reason for the return
  • Our team will review your request and provide return instructions if approved

Returns sent without prior approval may not be accepted.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed to your original payment method
  • Refunds are typically completed within 5–10 business days
  • Processing time may vary depending on your payment provider

Shipping fees are non-refundable, unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Please contact us within 48 hours of delivery
  • Provide clear photos and your order number
  • Our team will arrange a replacement or refund at no additional cost

Order Cancellations

  • If you need to cancel an order, please contact us as soon as possible.
  • Orders that have already been processed or shipped may not be eligible for cancellation.

Exchanges

  • We currently do not offer direct exchanges.
  • If you wish to replace an item, please request a return (if eligible) and place a new order.

Contact Us for Support

If you have any questions about returns or refunds, our support team is happy to help.

Email: contact@discocowboyhatshop.com
Contact Page: Contact Us

Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page and will apply to future orders only.