Ordering & Payments
How do I place an order?
Simply browse our shop, select your favorite disco cowboy hat, choose the quantity, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email with all details.
What payment methods do you accept?
We accept secure online payments through major credit and debit cards. All transactions are processed through trusted, encrypted payment gateways to keep your information safe.
Will I receive an order confirmation?
Yes. After placing your order, you’ll receive a confirmation email containing your order number, product details, and billing information.
Shipping & Delivery
Do you ship within the United States?
Yes, we primarily ship to customers across the United States. Shipping options and estimated delivery times are shown during checkout.
How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
How can I track my order?
Once your order is shipped, we’ll email you a tracking number so you can follow your package until it arrives.
Returns & Refunds
What is your return policy?
If you are not satisfied with your purchase, you may request a return according to our Refund & Returns Policy. Items must be unused and in original condition.
How do I request a return or refund?
To start a return, please contact our support team with your order number and reason for the return. Our team will guide you through the process.
When will I receive my refund?
Once your return is approved and inspected, refunds are processed within 5–10 business days, depending on your payment provider.
Products & Sizing
Are your disco cowboy hats one size fits all?
Most of our disco cowboy hats are designed as one size fits most adults. Specific sizing details are listed on each product page.
What materials are your hats made from?
Our hats are made from high-quality materials selected for comfort, durability, and style. Material details are available on individual product pages.
Are your hats suitable for festivals and parties?
Absolutely. Our disco cowboy hats are designed for festivals, concerts, nightlife events, and special occasions where making a statement matters.
Orders & Customer Support
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to make changes. Please contact us as soon as possible after placing your order.
What should I do if my order arrives damaged or incorrect?
If there’s an issue with your order, contact our support team with photos and your order number. We’ll work quickly to resolve the problem.
General Questions
Is Disco Cowboy Hat Shop a legitimate online store?
Yes. Disco Cowboy Hat Shop is a dedicated online store focused on premium disco cowboy hats and party accessories, serving customers primarily in the United States.
How can I contact customer support?
You can reach us through our Contact Us page or email us directly at contact@discocowboyhatshop.com